Individual items can be ordered as samples, which you’ll pay for up front.

If they’re not suitable for use, samples can be returned to us using our free returns portal.

We’ll issue a full refund according to our returns policy, provided goods are undamanged and in their original packaging.

If you proceed to place a larger order, we’ll refund the shipping cost on your original sample order. Let us know if this is the case by emailing [email protected], then we’ll make arrangements.

Most of our brass coloured handles are solid brass with a protective clear lacquer, and so should match with other solid brass homewares. Read more about our materials and finishing processes.

If you’re uncertain, you can order a single items as a sample to check, then return it if it’s not suitable.

When shopping for cabinet knobs and pull handles, you’re able to select the length of screws which you’d like to accompany them. We offer M4 machine screws in lengths of 16mm to 45mm for most cabinet knobs, then 5mm to 45mm for most pull handles.

For reference, 25mm is our standard screw size.

If you need additional screws at a later stage, you can shop them here.

Brass is an alloy of copper and zinc, which can be combined in varying proportions to give it different machinable properties and beautiful tones. Brass does tarnish naturally with age, and this process can speed up if cleaned excessively or with corrosive cleaning products. The process can also speed up if brass is exposed to outdoor conditions like wind and rain.

Our solid brass handles are coated with a clear protective lacquer, however over time will still age naturally.

Read more about  finishing processes.

All of our items are sold individually, except where clearly marked as a set.

This means you can shop according to your specific project needs, so avoiding wasted products and money.

Latches and locks must be purchased separately, unless specified. Every project is unique, so please get in touch for advice or a product recommendation.

Each product has a downloadable technical specification in the dimensions section on the product page.

There is also some installation information right below the products page.

You can find an instruction manual for each product category here.

If a product is available to purchase, this means we have the stock and can dispatch it immediately.

If a product is dispalying the green “Pre-order” button, that means stock is on its way to us. You can confidently secure your order by making payment now. An “Estimated Arrival” date will be displayed when you hover over the button.

If a product is “Out of Stock”, it’s possible that lead times are up to several months. You can use our “Email When Available” button to sign up for a notification, to alert you when we have new stock.

Feel free to email us at [email protected] to discuss any questions relating to lead times.

We’re open to discussing custom hardware projects with trade customers, when order volumes hit a certain threshold. Your best bet is to create a trade account on VigorousHome. Or, drop us a line at [email protected].

We offer a 5 year mechanical warranty on all of our products. Note that products made from solid brass will naturally tarnish over time and this process could happen more quickly if the goods are not cared for properly.

Please contact us as soon as possible and amend the address. If the order hasn’t been dispatched, we will try our best to divert the shipment. If the package already left our warehouse, unfortunately there is not much we can do. VigorousHome is not responsible for packages getting lost due to mistaken address, therefore please ensure you provide the correct address during checkout.