Frequently Asked Questions

Our Frequently Asked Questions (FAQ) page is a valuable resource for anyone looking for quick and easy answers to common questions. We understand that our customers may have questions about our products or services, and our FAQ page is designed to address those concerns. Our team has carefully curated a list of the most frequently asked questions and provided detailed and informative answers.

From shipping and returns to product specifications and pricing, our FAQ page covers a wide range of topics. We are committed to providing our customers with the best possible shopping experience, and our FAQ page is just one of the ways we achieve that goal. If you have a question that isn’t answered on our FAQ page, please don’t hesitate to reach out to our team. We are always happy to help and are dedicated to providing exceptional customer service.

what we can do ?

We are a brass processing factory,Mainly processing Pulls&Knobs, Bathroom Hardware,Brass Decorations.
We support custom products, packaging, and logos.
We have a strong supply chain that can use crystal, natural shell, marble, wood etc luxury material combined with brass.

What finish we can do?

Brushed brass is the most popular colour on brass material.
Black paint,Chrome plate,Nickel plate,Bronze,Gold plted, PVD gold be all available

Can I custom products?

Yes,We can make the mold, Use the lathe or CNC for produce, we can make the many things.
The MOQ for customization is usually 500pcs. If need to open the mold, we will charge for the mold fee.

Can I order lower MOQ?

Yes, MOQ is not mandatory for each products, You can submit your purchase order for check to us.

Can I get free samples?

Yes,we can give you 1~2pcs low value free samples.But the buyer pays the freight

About Shipping?

Express, air, sea, railway,We can find all kinds of transportation,We can provide DDP shipping in most countries.

About Packaging?

Each product is individually packed in EPE Foam bag and Ziplock bag.
Custom ziplock bags MOQ 100000pcs
Custom inner box MOQ 1000pcs
Our screws are packed in a big bag. not packaged with products.

What payment method do we accept?

We support offline T/T payment or PayPal payment, we suggest offline T/T payment, If you want other payment methods, please let me know.

About Lead Time?

Usually orders under $1000 can be ready in 15 days,
$1000~$30000 order will take in 15~45days

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